Whirlpool Gold |
We finally received our exchange from Sears for the Samsung we purchased back in May as a 25th anniversary shared gift. Six months of dealing with overseas customer service representatives, five damaged and defective Samsungs (including the first one and the last one which was an upgrade to the next better model), abuse from the automated telephone system at Sears for weeks on end and a lost or closed case file.
We had finally reached an agreement with Sears to switch brands (from Samsung to Whirlpool) when all communication ceased for several weeks. Out of the blue, in late October, Terry received a call from his case manager. We were in the queue to receive the exchange and should receive a call in the next few days to schedule the delivery. This past Monday we finally got the call and this morning the new Whirlpool refrigerator was delivered and installed on time and without blemishes or defects.
Second of Five Samsungs Delivered (and Returned) |
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